Warranty & Crash Replacement

See the warranty policies for each category

Wheels

Warranty:
All products sold on BuyCarbonDirect.com have passed strict quality testing and are in perfect condition. Maintaining the highest quality in our products is our main objective and we work hard to avoid any mistakes.
We offer an 18 month quality guarantee. We will repair or replace the defective part free of charge if defects were found in 3 months. You will only need to pay the shipping cost if the defects were found after 3 months and within 18 months. This warranty is non-transferable and valid to the original purchaser of the product only. After 18 months, we will still handle the quality problems with certain charge.
The following improper use will void your warranty
1. Crashes and accidents
2. Misuse (off-road riding, jumping, trick riding, Cyclocross, etc)
3. Modification of wheels or Improper assembly
4. Tire pressure exceeding 140psi
5. Normal wear and tear
6. Improper follow-up maintenance or maintenance by an unauthorized technician.
7. Installation of parts or accessories not originally intended for, or not compatible with the wheel set as sold
8. Damage or deterioration on the surface finish or appearance which has no effect on the function
9. Damages caused by natural disaster

This warranty does not cover
1. Normal wear items (bearings, skewers, spokes etc)
2. Surface finishes and cosmetic treatments (anodizing, decals, etc)
3. All other bicycle components
4. Consequential or incidental damages (where applicable)

Warning: If you do not follow these guidelines the warranty will be void.
1. Use brake pads for carbon rims only. Change brake pads when wear is indicated.
2. Use high pressure rim tape for clincher wheels.
3. Clean rim surface and brake pads before you use your wheels.
4. Exceed the maximum tire inflation pressure recommended. Road: 130psi; MTB: 65psi
Return Policy:
If you're not satisfied with our products, you can return it for a replacement or refund with the following limitations:
• You have 7 days from date of receiving the package to return the product.
• Labor and shipping are not refundable. Shipping cost and customs charges must be paid by buyer for a replacement.
• Spoke and hubs are non-refundable and not replaceable if they have been customized by us or have been laced.
• If your package arrives damaged in shipping, please take some pictures and contact us immediately so that we can promptly process for your return, replacement, and/or refund.
• You need to contact us in advance for any return. Return without advanced notification will not be accepted.

Frames

 

 Warranty:

All products sold on BuyCarbonDirect.com have passed strict quality testing and are in perfect condition. Maintaining the highest quality in our products is our main objective and we work hard to avoid any mistakes.

We offer an 24 month quality guarantee. We will repair or replace the defective part free of charge if defects were found in 3 months. You will only need to pay the shipping cost if the defects were found after 3 months and within 24 months. This warranty is non-transferable and valid to the original purchaser of the product only. After 24 months, we will still handle the quality problems with certain charge.

The following improper use will void your warranty

1. Crashes and accidents

2. Misuse ( jumping, trick riding, etc)

3. Modification of wheels or Improper assembly

5. Normal wear and tear

6. Improper follow-up maintenance or maintenance by an unauthorized technician.

7. Installation of parts or accessories not originally intended for, or not compatible with the wheel set as sold

8. Damage or deterioration on the surface finish or appearance which has no effect on the function

9. Damages caused by natural disaster


This warranty does not cover

1. Normal wear items (derailleur hangers, Water Bottle Bolts, Seat Tube Clamp)

2. Surface finishes and cosmetic treatments (anodizing, decals, etc)

3. All other bicycle components

4. Consequential or incidental damages (where applicable)

Crash Replacement Program

Crashing is never any fun and we know how much it can hurt both physically and financially. Professional level carbon fiber racing equipment isn't cheap, and that is why we offer our crash replacement service.

If you are involved in a crash and your products purchased on BuyCarbonDirect.com were damaged beyond repair we will sell you the same brand new item at 25% off our retail price.

We are a wholesale company so our retail prices are already wholesale in itself and 25% is the absolute best discount we can offer absolutely anyone.